When will my order ship?

All our items are handmade once ordered.  We usually need 4-6 BUSINESS days for production but often get them shipped sooner.

What size should I get?

See our "measure your pet" link s to find the info-graphic with size recommendations and how to measure your pet. 

Do you have matching leashes?

We can make a leash to match or we offer beautiful cotton rope leashes with a handle to match the collar. Matching leashes are purchased via dropdown menu from the collar page.  Rope leashes can be found under the "leashes" section

Can I get a proof of the engraving?

You can use our font preview tool.  Our font tool gives you an idea of what the letters look like in a certain font and not intended to be an exact rendering.
tinyurl.com/buckle-preview

Do you offer Martingale or Wider Collars?

You can choose your size, width and buckle from the dropdown menu.  Keep in mind our Martingale collars do not have a buckle, so engraving will not be an option for that style collar.

Can I engrave 3 lines or the back of the buckle?

We only offer single side engraving, the back is not an engravable surface. We can engrave up to 3 lines on the buckle, however we only recommend 2 lines on the 3/4" widths for best visibility.

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