When will my order ship?
All our items are handmade once ordered. We usually need 4-6 BUSINESS days for production but often get them shipped sooner.
What size should I get?
See our "measure your pet" link s to find the info-graphic with size recommendations and how to measure your pet.
Do you have matching leashes?
We can make a leash to match or we offer beautiful cotton rope leashes with a handle to match the collar. Matching leashes are purchased via dropdown menu from the collar page. Rope leashes can be found under the "leashes" section
Can I get a proof of the engraving?
You can use our font preview tool. Our font tool gives you an idea of what the letters look like in a certain font and not intended to be an exact rendering.
tinyurl.com/buckle-preview
Do you offer Martingale or Wider Collars?
You can choose your size, width and buckle from the dropdown menu. Keep in mind our Martingale collars do not have a buckle, so engraving will not be an option for that style collar.
Can I engrave 3 lines or the back of the buckle?
We only offer single side engraving, the back is not an engravable surface. We can engrave up to 3 lines on the buckle, however we only recommend 2 lines on the 3/4" widths for best visibility.